Privacy Policy

• Account information: when you create an account we collect your name and email address. Your password is handled securely by our authentication provider and is never stored by us in plain text.
• Guest checkout information: when you buy a ticket without creating an account, we collect the name, email address and, optionally, phone number you provide.
• Order and ticket information: the event, ticket type, quantity, amount, payment status, any promotional code used, and check-in status.
• Organizer information: the event details you create, your contact details, and the bank account details you provide to receive payouts. Only the last four digits of your account are displayed in payout records.
• Communications: support requests you submit and, if you subscribe, your email address and first name for our newsletter.

• To provide the service — process orders, issue tickets and confirm entry at events.
• To process payments and payouts through our payment provider.
• To send transactional emails such as ticket confirmations, event reminders, event changes and payout updates. Where available, you can manage these from your notification preferences.
• To respond to support requests and resolve issues.
• To keep the platform secure, prevent fraud and misuse, and meet our legal obligations.

Payments are processed by Paystack. When you pay for a ticket, your payment details are handled by Paystack — we do not store your full card details. Paystack may set its own cookies or similar technologies during checkout, governed by its own privacy policy.

We use a session cookie to keep you signed in, and browser storage on your device to remember preferences such as your theme, saved events and reminders. We also use first-party browser storage for a random anonymous visitor and session identifier so we can count visits and understand how long pages are used. These identifiers are not linked to your name, email address, account ID or IP address. We do not use advertising or third-party analytics cookies. See our Cookie Notice for details.

Lagos Live does not run third-party advertising or analytics trackers. Our first-party platform analytics record anonymous page views, sessions, approximate device category, referrer origin, selected ticket-funnel actions and time spent on a page. We use random visitor and session IDs only to calculate totals such as unique visitors, sessions, page views, average time and ticket-intent clicks. We do not store names, emails, account IDs, IP addresses, raw browser fingerprints or the text of buttons clicked for this purpose. Platform traffic analytics are available only to administrators.

We may share information with trusted third-party service providers that help us operate Lagos Live, including providers that support payment processing, email delivery, authentication, data storage, maps and address services. These providers process information on our behalf where necessary to provide their services. We do not sell your personal information.

We take reasonable technical and organisational measures to protect your information, including access controls and encrypted connections. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We keep your information for as long as your account is active or as needed to provide the service. We may retain order, payment and related records for longer where required for accounting, tax, security or legal purposes, and support records for as long as needed to resolve and document requests.

You can ask us to access, correct or delete the personal information we hold about you, or to object to certain processing. Contact us using the email below and we will respond. Some records may need to be retained for legal or financial reasons.

We may update this policy from time to time. The latest version will always be available on this page.